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3-11 Guest Services Supervisor (Women's Shelter), 18-152 (Sun-Weds, 1P-1130P), Retention Bonus

Department: Women's Inn
Office: Albany Street
Location: Boston, MA
Position Type: Direct Care
Hours/Shift: Evening - Second Shift
Employee Type:: Regular Full-time

 REQ. #18-152


 LOCATION: 363 Albany Street – Boston, MA 

 SCHEDULE: 40 hours, Sunday - Wednesday, 1:00 p.m. – 11:30 p.m., with additional hours as needed



The 3-11 Guest Services Supervisor provides leadership and guidance to the Assistant Supervisor, program staff and guests of the Women’s Inn. Responsibilities include overseeing and advising on program design, development and decisions; scheduling; staff hiring, training and support; guest diversion, rapid rehousing and intakes; record keeping, incident reporting and shift documentation; maintaining a clean and sanitary facility; as well as critical incident response and security screening. The supervisor will maintain a close working relationship with Women’s Inn Director, Associate Director and other Supervisors. The Supervisor will be part of the evening shift rotation and will oversee all aspects of the Women’s Inn 3-11 shift, including a service model that emphasizes use of Motivational Interviewing, Trauma-Informed Care, and Crisis Prevention and Intervention training principles. The Supervisor will oversee the work of more than a dozen full and part-time staff as well as relief staff and temporary workers as assigned. The supervisor will ensure that services are provided in the spirit of the Inn’s traditional hallmarks of dignity and respect for all our guests.



  •  High school diploma or GED
  •  Minimum of two (2) years of leadership/supervisory experience in a human services setting
  •  Demonstrated ability to successfully lead in a human service setting with a strong concentration in working with individuals with multiple challenges, including substance abuse and untreated mental illness
  •  Five (5) year’s direct care experience with people who are homeless or poor
  •  Experience utilizing motivational interviewing, trauma-informed care, harm reduction, and similar approaches when interacting with clients
  •  Ability to use computer, calculator, fax, copier machine and other office equipment
  •  Ability to access different building locations, and different program sites
  •  Frequent stooping, bending, stretching, standing, walking
  •  May include lifting of guests at times
  •  Ability to respond quickly in emergency situations
  •  Ability to work in foul weather, on weekends, or on holidays as scheduled
  •  Ability to work as essential personnel in the event of a weather or other declared emergency


 There is a retention bonus of $1500.00 to be paid for this role, half at six months and half upon one year of work.  


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