Career Opportunities with Pine Street Inn Inc

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Guest Services Specialist, 18-108

Department: Men's Inn
Office: 444 Harrison Avenue
Location: Boston, MA
Position Type: Direct Care
Hours/Shift: Overnight - Third Shift
Employee Type:: Regular Full-time

 REQ. #18-108


 LOCATION: 444 Harrison Avenue, Boston, MA.                  

 SCHEDULE:  40 hours, Thursday - Monday, 10:45 p.m. - 7:15 a.m.



The Counselor will assist the guests of the shelter in accessing the services we provide, particularly those relating to food, clothing, medical care, and referral needs. The Counselor will ensure there is a safe and secure environment for guests and staff at Pine Street Inn, intervene with assistance around substance abuse issues and take initiatives with guests regarding educational issues and opportunities, including appropriately informing them about issues relating to AIDS, STD’s and HIV prevention. The incumbent will assess guest’s needs and assets in order to make appropriate transitional and housing referrals.

The Counselor will adopt and enliven the following principles:

  • Shelter is a temporary safety net, not a home.
  • All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.
  • Never warehouse or institutionalize our guests in our shelters
  • Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.”
  • Leverage guests’ their strengths, assets, and connections to move quickly out of shelters and to any other housing
  • Recognize the impact of violence and victimization on development and coping strategies
  • Employ an empowerment model
  • Maximize guest choices and control over her/his recovery based in a relational collaboration
  • Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance
  • Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology
  • Minimize the possibilities of re-traumatization
  • Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background
  • Solicit guest input and involve guests in designing and evaluating services



  •  High School diploma or GED
  •  Minimum of one (1) year of experience in the Human Services field
  •  Ability to communicate clearly both verbally and in writing
  •  Ability to communicate/speak (as well as to listen) in a non-judgmental manner
  •  Ability to stand for long periods of time
  •  Ability to stretch, bend and lift up to fifty (50) lbs.
  •  Assist guests up and down stairs, and in-and-out of wheelchairs






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