3 Positions Needed For - Admissions and Case Management Assistant Co-op

SCHEDULE: 40 hours, Monday - Friday 9:00 AM - 5:30 PM

LOCATION: 170 Morton Street Jamaica Plain Shattuck Campus

JOB DESCRIPTION:

SUMMARY OF THE POSITION:

The Admissions and Case Management Assistant Co-op will provide quality substance abuse case management services to homeless adult men according to the program’s established policies and procedures. The Admissions and Case Management Assistant Co-op will provide a wide range of case management services and carry a caseload of clients of the Men’s Stabilization Program. Primary duties include, but are not limited to, engaging clients upon intake, assisting clients in accessing basic emergency services, and collaborating with outside resources for effective discharge planning. The incumbent will also be responsible for facilitating weekly client orientations and/or discharge planning groups and will work closely with the clinical team, recovery specialists, and operations manager, as well as a number of outside providers and recovery programs. The Admissions and Case Management Assistant Co-op is expected to accurately complete all required documentation within CareLogic (the electronic health record) in a timely manner and to keep client case management notes up-to-date at all times. The incumbent will participate in case conference rounds and staff meetings, and also assist in crisis prevention/intervention and milieu management. The incumbent works to obtain or maintain clinical credentials and/or licensure by receiving supervision and attending training opportunities. Annual CORI review will be conducted for this position and acceptable results will be required.

REQUIREMENTS:

QUALIFICATIONS:

EDUCATION/TRAINING:

REQUIRED:

• High School Diploma or GED
• Some college

PREFERRED:

• Bilingual, with an emphasis in English and Spanish

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• Minimum of one (1) year case management or counseling experience working in the human services industry
• Knowledge of the issues related to substance abuse, mental illness and economic factors as precipitants to homelessness
• A working knowledge of homeless referral networks, with a specific emphasis on transitional programs and housing resources

PREFERRED:

• Minimum of one (1) year case management or counseling experience working with addictions, homelessness, and/or dual-diagnosed individuals
• Extensive experience with case management, issues of substance abuse and mental health issues, knowledge and experience using evidenced- based practices such as Motivational Interviewing and Trauma-Informed Care and access to available services for homeless men

PHYSICAL ABILITIES/SKILLS:

REQUIRED:

• Ability to stand for moderate periods of time, stretch, bend, lift and assist clients up and down stairs during difficult and/or emergency situations
• Ability to respond safely and quickly in case of emergency situations

• Ability to sit for moderate periods of time at a desk in an office while interacting with clients and/or managing documentation

MENTAL ABILITIES/SKILLS REQUIRED:

• Excellent verbal and written communication skills
• Documentation and computer skills.
• Ability to perform an array of difficult tasks at the same time
• The temperament to work with clients with problems indicative of untreated emotional/physical health needs and active substance use/abuse/dependency behaviors
• Ability to work in intense emotionally charged situations
• Must have the ability to be trained to successfully utilize an electronic health record documentation system

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Contribute to the overall integration and success of the program by being a team player, accepting and offering guidance as appropriate, participating in PSI activities and trainings as requested, and by promoting organizational integration based on the mission, vision and values.
• Complete all intake documentation in the Electronic Health Record on the day of admission. Complete an aftercare /discharge plan assessment within 3 days after the intake is completed. Case Management and /or progress notes are required for each individual and group session and any additional client contact. All required documentation, as noted above, is entered into the electronic health record within the designated timeframes.
• Use Motivational Interviewing and other engagement techniques to increase the number of clients that remain in treatment after admissions.
• Participate as an active member of the Intake and Recovery Specialist team; attend daily case conferences and weekly staff meetings.
• The Admissions and Case Management Assistant Co-op will read and review each treatment plan to ensure that aftercare services provided are specified in the Treatment Plan. Coordinate support services and aftercare discharge planning with client’s primary clinician.
• Clients are to have full understanding, involvement and agree with each stage of planned aftercare by signing consent forms for each aftercare placement or resources provided. Ensures that clients are referred and placed into recovery oriented residential programs or outpatient programs. Three referrals will be made for each client based on the assessed continuing-care needs of individual client. Coordinates additional referrals/linkages to support recovery in the community such as: medical appointments to client’s PCP’s, halfway houses, outpatient therapy, and Community Support Services (CSP).
• Ensures that discharge plans meet the requirements of DPH regulations and payer sources.
• Function as a liaison between the Men’s Stabilization Program and external agencies who provide outreach services here (i.e. Social Security, housing, legal support).
• Maintain documentation and statistics to determine effectiveness of case management services.
• Secondary to the case management requirements actively participate as a member of the recovery specialist team. Help support clients in the daily residential tasks i.e., meals, breaks, rounds etc.
• Produce required Pine Street Inn program reports in an ongoing and timely manner.
• Other duties as assigned in order to meet the needs of the organization during the COVID-19 pandemic or other public health or weather emergency.

Pine Street Inn is an Equal Opportunity/Affirmative Action Employer.