DIRECTOR OF BENEFITS, WELLNESS AND HRIS

SCHEDULE: Monday -Friday 830AM-5PM

LOCATION: 434 Harrison Ave, Boston MA

Pine Street Inn began its journey in 1969, offering a safe alternative to the streets of Boston to approximately 200 men suffering from alcoholism.

Since then, our comprehensive programs and services have expanded to include housing, emergency services, and workforce development to support nearly 2,000 individuals each day. Our mission is to end homelessness by making permanent housing a reality for all.

SUMMARY OF POSITION:

Reporting directly to the Vice President of People and Culture, the Director of Benefits, Wellness and HRIS is responsible for all the oversight and management of the employee benefits and wellness programs and the electronic (HRIS) and paper recordkeeping, of all employees and trainees. The Director will provide leadership and oversight in the development, execution and administration to the organization with a focus on customer services and delivering high quality benefits and wellness programs to its employees. The Director will support, coach and provide general supervision to the Benefits department staff and will ensure that the benefits program is operating effectively and efficiently in support of HR department needs and in coordination with the finance department. Finally, the Director will ensure the agency is getting the best ROI on its systems including those for benefits administration, applicant tracking, employee file maintenance and payroll (in partnership with finance).

While upholding the mission to the Inn’s guests, tenants, trainees, and clients and modeling the Inn’s Values of Accountability, Respect, Teamwork and Community; the Director of Benefits, Wellness and HRIS is responsible for ensuring that the Inn maintains an employee benefits program in compliance to all regulatory obligations, as well as offering the most competitive plan within resourcing limitations. The Director will support wellness strategy and program alignment with organizational goals. The Director will also insure correct, complete and accurate employee records are maintained according to compliance standards.

JOB DUTIES:

Managerial/Human Resources Acumen

• Work with colleagues in the HR department in support of agency and department goals.
• Always model behavior that is in support of PSI values and in compliance with PSI policies. Model discretion and professionalism, and commitment at all times
• Consistently identify, organize, promote and operationalize opportunities to advance use of technology for the HR team
• Partner with the VP of People and Culture, the finance department and learning and development on the communication and execution of the organization’s compensation program.
• Understand budget limitations and support an environment where decisions are made in accordance with such limitations
• Manage staff of 3 in a manner that is diplomatic, inclusive, transparent, communicative, open and fair
• Support and implement change within HR department in support of broader PSI goals.
• Support Benefits team members, provide opportunities for growth and development
• Facilitate cooperative relationships with all PSI programs/departments with oneself and HRIS Benefits and Data Specialist position
• Model discretion and professionalism for all PSI staff at all times
• Provide visible, valuable participation in all Pine Street activities including but not limited to general staff meetings, department staff meetings, human resource events, other celebrations

Benefits Administration/Generalist Support

• Work with Vice President of People and Culture, to ensure that the Inn offers a high quality benefits package, which is effective in attracting and retaining qualified employees
• Actively participate in annual renewal process to keep benefit cost effective and competitive; work closely with PSI’s insurance broker to maximize plan offerings
• Administer cost effective benefit plans throughout year including new hire, qualifying event, and separation of employment
• Orientate new employees including rights and options under the plans
• Develop and maintain effective relationship all insurance carriers, brokers and consultants
• Oversee preparation of insurance reports required by governmental agencies, i.e. Medicare, Medicaid, and Healthcare Reform
• Oversee auditing of insurance bills
• Prepare employee files for various program and financial audits
• Oversee and ensure PSI compliance with ACA requirements
• Coordinate annual open enrollment process; including creation of all communications and staff education
• Work closely with the Senior Director of Payroll Administration on payroll changes and integrity of data entered into the Payroll and Benefits Portal
• Work with vendors on approvals for Qualifying events outside of Open Enrollment
• In partnership with the Benefits team members, monitor all HR benefits email user groups and respond to employee questions in a timely manner.
• Serve as Chair of the Inn’s Employee Wellness program and advance programs, education and efforts to improve the wellness of the Inn’s employees
• Work closely with the PSI finance team in support of the tax-sheltered annuity plan 403(b) in accordance with the plan document, ERISA and other regulatory requirements

HRIS Administration

• Develop and continually evaluate and improve a process to ensure all employee and trainee information and data is effectively processed and maintained
• Oversee the HRIS Benefits and Data Specialist’s work to effectively process all HRIS systems process and needs as well as other HRIS job responsibilities efforts include overseeing and ensuring success or proactively addressing and improving deficiencies.
• Oversee all employment verifications
• Oversee creation and administration of various HRIS reports to internal and external stakeholders.

• Identify and collaborate with other HR colleagues and vendors to advance the use of technologies including Paylocity Web-Pay system and others.

• Facilitate employee orientation with other HR staff as assigned.

• Assist with planning employee events as needed. Actively serve on committee or other agency teams in a positive and productive manner.
• Serve as mentor and model professional behavior for all junior members of the department
• Assist the VP of People and Culture and other HR Directors with various projects as needed.
• Performs other related duties as assigned by the Deputy Director or President and Executive Director.

REQUIREMENTS:

• Highly developed organizational and communication skills, including strong written communication skills
• Must have superior judgement, and be able to handle sensitive or confidential information with discretion
• Ability to motivate others
• Demonstrate solid critical thinking skills and the ability to independently problem solve
• Ability to organize and manage a heavy and complex workload
• Must be able to develop effective relationships with various external partners to include insurers, brokers, consultants, software companies.
• Excellent analytical interpersonal and written communication skills
• Ability to facilitate, mediate or drive difficult conversations
• Must be able to adapt to competing or changing priorities
• Maintain commitment and passion to complete job responsibilities
• High degree of discretion and confidentiality with respect to sensitive personnel or employee personal matters

• Associate’s Degree or a minimum of 5 years’ experience in HR Benefits or certification, in human resources, business administration or related field

• Bachelor’s Degree or Master’s degree in human resources or a related field
• Human Resources Professional Certification (PHR, SHRM-CP) or Certified Employee Benefits Specialist or similar professional certification
• Minimum of five years of progressively responsible human resources and/or benefit administration experience; or equivalent combination of skills and experience
• Experience researching and implementing streamlined HRIS platforms
• Strong planning and organizational skills; superior interpersonal, verbal and written communications skills
• Successful experience supporting a human/social service, academic department or business unit
• Significant experience in all facets of benefits administration
• Strong systems experience and ability oversee and ensure accuracy and timeliness in electronic data management
• Demonstrated experience building strong partnerships with managers to deliver expert HR guidance
• Demonstrated experience leading work groups and project management
• Experience streamlining HR data such that it contributes to data driven decision making and evolves from paper to electronic processing.

Preferred:

• Experience working in an HR department supporting programs servicing homeless or individuals suffering from complex disabilities and facing significant barriers to housing
• Experience supervising administrative or junior level professional staff
• Experience in change management or supporting an organization in evolution to enhance performance and driving individual and organizational performance improvement

EEO Statement:

Pine Street Inn is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information or any other characteristic protected by law.