Career Opportunities with Pine Street Inn Inc

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Outreach Specialist, 18-264

Department: Outreach-Daytime
Office: Chauncy Street
Location: Boston, MA
Position Type: Direct Care
Hours/Shift: Morning - First Shift
Employee Type:: Regular Full-time

SCHEDULE:  40 hours, Monday – Friday, 8:00 a.m. – 4:30 p.m., Evenings and weekends (i.e. during inclement weather and as directed by program needs)



The Outreach Specialist will provide outreach and engagement case management services to include identification of chronically homeless individuals, assessment, service planning, referrals for substance abuse/health/mental health care and Housing placement for targeted clients living in a defined area of the streets of Boston as part of a two (2) person team. The Outreach Specialist will utilize a triage assessment tool for persons on the streets assisting with identifying the appropriate level of service need, diverting individuals from homelessness whenever possible. The Outreach Specialist will work closely with the Coordinated Access System, (CAS Match) to match chronically homeless individuals with both needed services, and a housing pathway.



  • Associates degree or 60 college credits and in a human services field and,
  • LADC or,
  • CADC or,
  • Minimum of 4 years’ experience working with a homeless population and experience delivering community-based case management services to individuals with SUD, COD and SMI
  • Valid MA driver’s license in good standing
  • Minimum of two (2) years substance abuse, mental health counseling or case management experience
  • Knowledge, and experience providing case management services to a complex and vulnerable population
  • Knowledge of Stage of Change work as it relates to addiction & MH with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders
  • High degree of cultural sensitivity and ability to work effectively with diverse people and situations
  • Ability to stand for extended periods of time
  • Ability to lift up to 25 pounds (assisting in physically lifting clients/containers)
  • Ability to stretch and bend
  • Ability to respond safely and quickly in case of emergency situations
  • Ability to travel to and access multiple sites on the streets and within the community
  • Ability to work at a computer for extended periods of time and communicate by telephone
  • Must be able to drive a PSI vehicle for work

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