Career Opportunities with Pine Street Inn Inc

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Hamilton Case Manager, 18-261

Department: Support Housing - Scattered Site
Office: 123 Hamilton Street
Location: Dorchester, MA
Position Type: Direct Care
Hours/Shift: Morning - First Shift
Employee Type:: Regular Full-time

SCHEDULE:  40 hours, Sunday - Thursday, 10:00 a.m. - 6:30 p.m.



Pine Street Inn’s (PSI) Permanent Supportive Housing Department provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model promoting long-term stability in housing and the end of homelessness in Boston.

The Hamilton Case Manager works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. The Case Manager uses a Harm Reduction, Trauma Informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of tenants, and also for collaborating with other housing staff on program-wide efforts to stabilize and promote the individual growth of all Scattered Site Housing tenants. Additional case management responsibilities include, but are not limited to: assisting tenants with all required program documentation; assisting tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants’ activities of daily living skills and creating individual service plans with tenants, and maintaining all necessary documentation.

This role supports the Hamilton development and its tenants. Prior to the building’s formal opening, the Hamilton Case Manager may elect to work a Monday-Friday 8:00AM-4:30 PM schedule. Once the program is fully staffed and the program is running per contractual requirements, the regular schedule for this role is Sunday-Thursday 10AM-630PM. As this schedule is required under the program contract, Pine Street Inn is not able to permanent or significant change to this schedule. Job applicants who are unable to work the Sunday-Thursday 10AM-630PM are urged to explore other roles.



  • High School Diploma or GED

  • Strong written communication skills

  • Computer Proficiency in Microsoft Office Products

  • Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders

  • Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among tenants

  • Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations

  • Experience working as part of a team

  • Ability to access different building locations and program sites via vehicle, public transit, and by foot in varied weather conditions, including climbing several flights of stairs and lifting up to 50 pounds of weight

  • Ability to sit for long periods of time and use computer, calculator, fax, copier and other office equipment

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