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Scattered Site Housing Case Manager, 18-248

Department: Support Housing - Scattered Site
Office: 3368 Washington Street
Location: Jamaica Plain, MA
Position Type: Direct Care
Hours/Shift: Morning - First Shift
Employee Type:: Regular Full-time

SCHEDULE:  40 hours, Monday – Friday, 8:00 a.m. – 4:30 p.m.



Scattered Site Housing (SSH) provides comprehensive, intensive case management support to chronically homeless individuals with histories of substance abuse and mental illness in housing using the Housing First model promoting long-term stability in housing and the end of homelessness in Boston. SSH Case Managers work as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. SSH Case Managers use a harm-reduction, trauma – informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. SSH Case Managers are responsible for a specific caseload of tenants, and also for collaborating with other SSH staff on program-wide efforts to stabilize and promote the individual growth of all SSH tenants. Additional responsibilities include, but are not limited to: assisting tenants with all required program documentation; assisting tenants with obtaining benefits, healthcare, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants’ activities of daily living skills and creating individual service plans with tenants, maintaining all necessary documentation; monitoring and reporting maintenance needs in apartments, and supporting timely program fee collection from tenants.



  • High School diploma or GED

  • Strong written communication skills

  • Computer Proficiency in Microsoft Office Products

  • A valid Mass driver’s license in good standing

  • Experience working with chronically homeless individuals in Housing First programs
  • Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders.
  • Strong commitment to learning and using harm-reduction and motivational interviewing skills in order to promote improved behavioral health among tenants.

  • Ability to set limits fairly and consistently while maintaining appropriate boundaries.

  • Knowledge of effective crisis intervention techniques and ability to respond appropriately in crisis situations.

  • Excellent organizational, communication, and interpersonal skills; the ability to balance many competing demands.

  • Experience working as part of a team.

  • Ability to access different building locations and program sites via vehicle, public transit, and by foot in varied weather conditions, including climbing several flights of stairs and lifting up to 50 pounds of weight

  • Ability to sit for long periods of time and use computer, calculator, fax, copier and other office equipment

  • Ability to communicate professionally both verbally and in writing, including the ability to successfully represent organization in various forums

  • Ability to juggle many competing demands, to prioritize work efficiently and effectively

  • Ability to take initiative, plan and work independently

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